Welcome to HUGO Sales (hugostepinstyle.com). These Terms and Conditions govern your use of our website and purchases of our premium European fashion collections. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to customers worldwide, excluding certain Asian regions and remote areas. You must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of HUGO Sales and protected by international copyright laws. Unauthorized use of any content is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in product descriptions, colors, and sizing. However, slight variations may occur due to monitor settings. If you receive an item significantly different from its description, please contact us immediately.

2.2 Product Categories

We offer premium European fashion including:

  • Accessories
  • Dresses
  • Face + Body products
  • Footwear
  • Jeans & Trousers
  • Knitwear & Sweats
  • Outerwear
  • Shorts
  • Skirts
  • Swimwear
  • Tops
  • Underwear & Nightwear

3. Ordering and Payment

3.1 Order Process

All orders are subject to availability and confirmation. We process orders within 1-2 business days (excluding weekends and holidays) after payment confirmation.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your payment details.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or errors. If an error is discovered after your order, we will contact you before processing.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx, delivery within 10-15 business days after dispatch (includes tracking and insurance)
  • Free Shipping: Available for orders over $50 via EMS, delivery within 15-25 business days after dispatch (basic tracking included)

4.2 Delivery Times

Delivery times are estimates and may vary due to customs processing. Some destinations may require additional time. We are not responsible for delays caused by customs or other third parties.

4.3 International Orders

Customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our prices or shipping costs.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery. Items must be:

  • Unworn, unwashed, and in original condition
  • With all tags attached
  • Accompanied by original proof of purchase

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Underwear & Nightwear
  • Swimwear

Exceptions are made for faulty items. Face + Body products must be returned unopened in original packaging.

5.3 Return Process

To initiate a return:

  1. Email your request to [email protected] using our return template
  2. Wait for authorization (response within 48 hours)
  3. Package items securely, preferably in original packaging
  4. Ship to our returns address using a trackable method

Return shipping is at customer’s expense unless the return is due to our error.

5.4 Refunds and Exchanges

Refunds are processed within 5-7 business days after we receive and inspect your return. Shipping fees are non-refundable. For exchanges:

  • We ship replacements once returned items are received
  • Customer is responsible for price differences and additional shipping
  • If desired item is unavailable, we will issue a refund

6. Customer Responsibilities

6.1 Accurate Information

You are responsible for providing accurate shipping and payment information. We are not liable for orders shipped to incorrect addresses provided by customers.

6.2 Prohibited Conduct

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Make false claims about products or services
  • Resell our products without authorization

7. Limitation of Liability

HUGO Sales shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays caused by third parties (carriers, customs, etc.)
  • Products modified or used contrary to instructions
  • Typographical errors in product information

Our maximum liability for any claim related to your purchase is limited to the purchase price of the item(s) in question.

8. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy, which explains how we protect your information and your rights regarding your data.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the site constitutes acceptance of the modified terms.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of the United States. Any disputes shall be subject to the exclusive jurisdiction of the courts in Lowell, Massachusetts.

11. Contact Information

For questions about these Terms and Conditions, please contact:

HUGO Sales Customer Service
Email: [email protected]
Physical Address: 584 Westford Street, Lowell, US 01851

We appreciate your trust in HUGO Sales and are committed to providing exceptional service and premium European fashion.