Welcome to the HUGO Sales FAQ, where we answer your most common questions about our premium European fashion collection and services. At HUGO Sales, we’re committed to bringing you effortless style with global reachâjust like our transitional wardrobe essentials that move seamlessly from season to season.
About HUGO Sales
Who is the HUGO Sales customer?
Our collections are designed for the style-conscious modern woman who values premium European design with global accessibility. Whether you’re building a capsule wardrobe or searching for that perfect statement piece, our customers appreciate timeless fashion that transcends borders and seasons.
What defines the HUGO Sales aesthetic?
We specialize in curated essentials with a contemporary edgeâthink versatile knitwear, transitional outerwear, and seasonless dresses that form the foundation of a sophisticated wardrobe. Each piece reflects understated luxury with exceptional attention to detail.
Product Questions
Where are HUGO Sales products manufactured?
Our premium fashion pieces are designed in Europe and carefully curated for our global clientele. Every garment reflects European craftsmanship and style sensibility.
How do I choose the right size?
Each product page includes detailed size charts with measurements in both US and European sizes. For transitional pieces like our knitwear and outerwear, we recommend considering how you plan to layer the item when selecting your size.
Are your white tops and dresses opaque?
Our white essentials are designed with quality fabrics that provide appropriate coverage while maintaining breathability. Specific fabric weights are listed on each product pageâwhen in doubt, pair with our luxurious underwear collection for complete confidence.
Shipping & Delivery
Where does HUGO Sales ship?
We offer effortless global delivery to style-conscious customers worldwide, excluding Asia and select remote areas. Our Lowell-based team carefully prepares each order for international shipment.
What are my shipping options?
âïž Standard Shipping ($12.95): Premium carriers (DHL/FedEx) deliver in 10-15 business days with real-time tracking.
đ Free Shipping: Orders over $50 qualify for complimentary EMS delivery (15-25 business days). Perfect when building your capsule wardrobe with multiple pieces.
Why does processing take 1-2 days?
Like our approach to fashion, we believe in quality over speed. Each order receives careful inspection and luxury packaging preparationâbecause your new statement pieces deserve to arrive in perfect condition.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date for complete peace of mind. All items must be unworn, with tags attached, and in original packaging. Like our transitional outerwear that adapts to your needs, we’ve designed this policy to give you flexibility.
How do I initiate a return?
Please contact our customer service team at
[email protected] with your order details. We’ll guide you through our seamless return processâas effortless as pairing our knitwear with your favorite jeans.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPalâgiving you flexible options to invest in your timeless wardrobe pieces.
Is my payment information secure?
Absolutely. We treat your financial data with the same care we apply to selecting our premium fabricsâemploying industry-standard encryption for all transactions.
Do you offer gift cards or wishlists?
Currently, we focus on delivering exceptional ready-to-wear pieces directly to your wardrobe. While we don’t offer gift cards, our versatile collections make perfect giftsâconsider our bestselling dresses or luxurious knitwear for special occasions.
Customer Service
How can I contact HUGO Sales?
Our Lowell-based team is ready to assist style-conscious shoppers like you. Email us at
[email protected] for any questions about our collections, delivery to your region, or styling advice for our transitional pieces.
Where is HUGO Sales located?
Our operations are based at 584 Westford Street, Lowell, US 01851âwhere every order receives the careful attention befitting our premium European fashion.
Remember: Great style isn’t about instant gratificationâit’s about investing in pieces that last. Whether you’re refreshing your wardrobe with our seasonless essentials or adding that perfect statement piece, we’re here to ensure your HUGO Sales experience reflects the quality and sophistication of our collections.
Need further assistance? Our customer service team is always happy to help style-conscious shoppers like you.
